Talk to people who understand hosting.
Whether you are choosing a plan, moving a site, or troubleshooting an issue, you should be able to reach somebody who understands the infrastructure.
Existing customers
Need technical support? Please open a ticket through the HelixNodes client area. This keeps account verification, technical details, and follow-up in one place.
Open a Support TicketSales questions
Not sure which plan you need? Tell us what you are hosting and what matters to you. Useful details include your current host, monthly traffic, number of sites, WordPress or WooCommerce usage, current problems, and any VPS, network, or DDoS requirements.
Contact SalesMigrations
Moving from another host? We offer free migration assistance for normal website moves.
Request a MigrationResponse expectations
We try to respond quickly, but we would rather give you a useful answer than send a scripted reply. Urgent service-impacting issues from existing customers should be submitted through the support system so they can be prioritized correctly.
Technical scope
We can help with:
- Hosting-account issues
- DNS
- SSL
- Basic WordPress hosting issues
- Server provisioning
- Network reachability
- Migrations
- Billing and account questions
We may not be able to provide unlimited application development, custom coding, or third-party software debugging as part of standard hosting support.
Have a question before you buy?
Tell us what you are hosting and we will help you pick the right plan.